Fifty Patterns for Making Sense

 

38.  Assume indirectness

 

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Read between the lines.  Look for the messages behind what people are saying.

 

 

 

   
 

When John comes to me to ask about a raise, he has only one way of being direct--he can say, 'I'd like a raise.'  He has a thousand ways of being indirect.  He can talk about the cost of living, family problems, his excellent work record, the threat of unionization, the raise just given to someone else and so forth.

There are as many was of being indirect as there are people and occasions for communicating.  There is usually only one way of being direct.  The best rule of thumb is to assume that someone is talking about something else and try to figure out what that is.  If a person is being direct a few checks will verify that.  If a person is being indirect, responding to the first thing they say will only confuse matters.

 

   
   
 

When someone is being indirect it may be because it is difficult for them to speak to you directly for some reason.  In that case use an intermediary (6).  If it has to do with a difference in power be sure to acknowledge power (12).

 

   
 

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